The gradual implementation of the policy of “automobile going to the countryside†and “replacement of old for new†has benefited many commercial vehicle companies. However, with the gradual implementation of the policy, the question of “whether service can keep up†will follow. So, what is the service situation of commercial vehicle companies? Recently, our reporter visited more than 30 individual users and 15 logistics enterprise users. The survey statistics show that self-employed individuals in this survey have generally only one or two trucks and their scope of business is very small. Among the companies participating in the survey, many companies only have 30 or less vehicles. There are generally 2 to 5 items of logistics services engaged; logistics companies with more than 100 vehicles are rare in this survey. However, the services of such enterprises are also relatively comprehensive, and their quality and reputation are relatively high. It should be said that most of the users participating in the survey have a higher overall satisfaction with the existing vehicles, which means that the current logistics commercial vehicle products and services basically meet the needs of users in all aspects. However, user complaints about the price, performance, and maintenance of the product are still common. In particular, product maintenance, in the survey found that only about 11% of users are willing to carry out vehicle maintenance in the 4S shop, and more than half of the users will repair and maintain the vehicle at a specific brand of repair station. This shows that the after-sales service of automotive companies has not yet been fully recognized by users. In the interview, we also learned that some auto companies have paid special attention to the pre-sales and after-sales services of logistics industry users. For example, JAC Heavy Trucks has set up a special department to jointly develop customized heavy truck products with logistics companies. In addition, we have learned that such companies as Dongfeng, CNHTC, and Futian also have similar departments. Although this pre-sales and after-sales service for customer customized products is currently limited to only a few large customers, it actually opens the door for communication and cooperation between manufacturers and users. I believe there will be more cars in the future. Logistics companies will benefit from this. From the perspective of the surveyed respondents, more users’ suggestions for manufacturers are: faster, more economical, more stable, and more convenient. It can be seen that although the users are satisfied with the current products and services, they still have great expectations for the improvement of manufacturers and distributors. ã€pica】 In all types of commercial vehicles, the pickup truck can be considered a relatively marginal model. Nowadays, more and more pickups have the characteristics of a car, both in terms of technology and service. Therefore, users are quite satisfied with the pickups used by their respective purchases, but there are still some problems. In a survey interview, the reporter found that some brands would exaggerate the words of the customer's vehicle during maintenance and repair. These brand services are also OK â— Recommended models: Jiangling Collection â—Recommended unit: Fuzhou Youli Caster Co., Ltd., Fujian Shihua Petroleum Logistics Equipment Co., Ltd. â— Recommended reason: service comparable to cars Tan Li, head of Uniland Caster Co., Ltd., is a straightforward person. She said that with the Jiangling vehicle for several years, she felt the deepest feeling is that the jingle bells are good and the service is better. From time to time, Fuzhou Jiangling organises some very meaningful activities: either a sodality or a play-out game. From June 27 to June 28 this year, Jiangling JFX's cross-border experience set off again. Tan also participated. “Jiangling took us to the nursing home to visit the elderly people there, and also brought many gifts. It touched me and really made me feel the corporate responsibility of Fuzhou Jiangling,†Tan said. As the only woman to participate in the off-road challenge, Miss Tan was very excited after passing the steep mountain road. “The Jiangling Collection made me feel the pleasure of challenging myself, and it fully made me feel the good passing of the car. What is more worth mentioning is that each time the event, Jiangling Fuzhou will be arranged very properly, let us have a very happy and relaxed.Like this JFX event, we can see that they spent a lot of thought. In order to check points, they have run many times, and each time they bring iron shovels, we can carry out cross-country challenges in such a beautiful landscape, thanks to Jiangling, thanks to the staff of Fuzhou Jiangling for giving us such a thoughtful "Star service. To tell the truth, commercial vehicles can't do that. It's not easy to do this. I just think it's worth buying a Jiangling pickup." Mr. Lin, who is responsible for the Fujian Shihua Petroleum Logistics Equipment Co., Ltd., said that because they often need to go out for emergency and transport materials, they need a pickup truck with a large space and stable performance. In a comprehensive comparison, they chose Jiangling and used it for more than a decade. “I have participated in many activities organized by Fuzhou Jiangling. I can see that they are very hard-working. It is indeed very rare. I dare say that in the commercial vehicle service, JMC is doing the best.†◠Recommended models: Great Wall Fengjun â—Recommended unit: a construction team in Fuzhou â—Recommendation reason: it is very convenient for maintenance network Pickups usually give people the impression that the appearance of the rough truck, but Feng Jun's appearance is revealing fashion and delicate, with a distinctive temperament. The relevant person in charge of the engineering team told reporters that at that time, Feng Chun chose a large part because of its appearance. In real driving, Feng Jun is also able to run. Mr. Chen said that they often drive the wind and run high speeds. When the speed is high, they can reach 130 km/h. The car is still quite stable. In addition, many diesel vehicles have a phenomenon of vibration. At this point, Feng Jun has controlled quite well. Sitting in the car, everyone hardly felt that the body would vibrate with the engine's work. “Of course, we will also consider the after-sales maintenance of this car when buying a car. It turns out that the Great Wall pickup did a very good job at this point, it is durable, and there are also a lot of maintenance outlets. It is convenient to maintain the car and the price is also Affordable.†Mr. Chen said that he had bought the Great Wall Fengjun for more than two years and has not yet been overhauled. â— Recommended models: Zhengzhou Nissan pickup truck â—Recommended unit: Fujian Yongtie Concrete Products Co., Ltd. â— Recommended reason: after-sales service is in place Speaking of a pickup that the company had just bought, Mr. Lin praised the Zhengzhou Nissan Nissan pickup. For the company’s right-hand man, Mr. Lin’s overall assessment is that the car is really good and the service is good. Several times to do car maintenance, after-sales service staff are very enthusiastic, service is also in place. Mr. Lin told reporters that in the course of his use of the Nisang pickup, what he most liked was his heart. Mr. Lin said that in the daily use of the car, the sound of the engine is very small. If you say that each car has its own temper, then this pickup truck is a special model of stability and calmness compared to those full of noisy and extroverted models. Integrity needs to be improved In this survey, the reporter interviewed several pickup truck owners and conducted investigations on the quality of after-sales service. In the investigation, we found that the integrity of the pickup truck repair station is of the greatest concern to everyone. A private business owner said in an interview with this reporter that after the first few maintenances just after he had bought a car, he would still go to the company’s designated service station to repair and maintain the vehicle. Later, he found that the price of this maintenance was getting more and more. high. Once, his electric window was a bit out of order, and he got repairs at the pits. “At that time, the maintenance worker told me that the entire power window system was broken, and all maintenance and accessories fees were combined to be more than 800 yuan. This statement frightened me. I simply drove the car to a repair shop near our company to detect it. As a result, only one of the wires was broken and replaced with the line, 20 yuan, well.†The boss said that since then, he will no longer go to the repair shop specified by the merchant. It is understood that many owners still have some mistrust on the charges for designated repair stations. "After all, different from the 4S shop in the car, we know that many commercial vehicle repair stations are contracted out. These businesses are trying to earn more profits, and sometimes they use the trust of people to trust the designated repair station to exaggerate the car's problems. Outcry," said a pickup user.